Refund policy

Milpali is a no-inventory, no-waste company, which means that all products are unique and produced only once ordered. This is in line with our mission to minimize waste and avoid our products ending up in landfill. Please work with us and refrain from ordering more products that you intend to keep. 

We offer exchanges for eligible items 15 days from the date of delivery. If you wish to exchange your item for a different size, please follow the instructions below.

Return Process:

  1. Contact our customer support team at returns@milpali.com within 15 days from the date of delivery to initiate the exchange process.
  2. Provide us with your order details and the reason for the exchange.
  3. Our team will guide you through the return process and provide you with the necessary instructions.

Return Eligibility: To be eligible for an exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. We reserve the right to refuse exchanges if the item does not meet these criteria.

Return Shipping: Please note that the cost of shipping the item back to us for an exchange is the customer's responsibility. We recommend using a trackable shipping service to ensure the safe return of the item. Shipping fees, including any customs or import duties, are non-refundable.

Exchange Options: Once we receive and inspect the returned item, we will process the exchange and ship the requested replacement item to you. 

International Returns: our return centers are located in California (USA), France, and Australia. Our customer support team will provide you with a specific return address based on your location.

Contact Us: If you have any questions or need further assistance regarding our return policy, please contact our customer support team at Returns@milpali.com. We're here to help!

Note: This return policy is subject to change without prior notice. It is recommended to review our return policy on our website for the most up-to-date information. 

If your product is faulty

Milpali offers a free replacement or a refund in case of a damaged product or a manufacturing error. Please take photos of the full item right away as well as the product tag and get in touch with our team within 30 days of product delivery. Milpali offers a free replacement or a refund in case of a damaged product or a manufacturing error. We will ask you to send us specific photos of the defect, once we get in touch with you.